No More Blind Spots: How NexTurn Helped a Payment Processing Leader Unlock Visibility and Control

NexTurn partnered with a global payment processing company (the client) to redefine their NetSuite ecosystem, with a focus on streamlining order management, procurement, fulfilment, and entitlement workflows.

This marked the beginning of a bold transformative journey, aimed at enhancing operational efficiency, reducing manual effort, and building a connected, agile foundation for scale.

The Challenges: The Hidden Costs of Operational Inefficiencies

From fulfilment delays and manual entitlement tracking to disconnected systems, the client was facing inefficiencies that silently drained both time and money. These challenges were not just technical, but they were felt daily by the teams that were managing orders, inventory, and customer renewals. They were constantly firefighting against:

1. Inconsistent Order Fulfilment: Limited visibility into fulfilment status and inventory availability led to delays and customer dissatisfaction.
2. Manual Entitlement Management: Lack of automation created inefficiencies and errors in tracking customer entitlements and renewals.
3. Disconnected Systems: Inadequate integration between NetSuite, Salesforce, and 3PL partner solutions hindered seamless data flow and real-time tracking.

NexTurn’s Approach: Transforming the Client’s NetSuite Platform to Deliver a Seamless Order-To-Cash Experience

NexTurn proposed a comprehensive redesign of the client’s NetSuite platform over two phases to:

• Enhance customer service through improved fulfilment visibility and reduced order cycle times
• Optimize operational costs by automating inventory and entitlement management
• Enable new revenue streams through streamlined management of renewals and entitlements

Phase 1: The Discovery

The early discovery phase was challenging but rewarding. Deep dives into the client’s operations and collaborative discussions
helped NexTurn decode complexity and prepare a detailed execution roadmap for engineering a solution that works in the real world.
This phase laid the foundation for a comprehensive NetSuite upgrade, with NexTurn as the execution partner.

NexTurn moved swiftly from strategy to execution – bringing structure, speed, and agility to every stage of delivery.

Phase 2: Upgrade Execution

In just 5 months, NexTurn delivered a full-stack NetSuite overhaul, across:

• Order Management
• Inventory & Fulfilment
• Entitlement & Renewals
• Procurement
• Third-party integrations

Overcoming Challenges with Smart Execution

Bringing this vision to life required more than just a standard implementation. NexTurn addressed complexity on multiple fronts with smart execution strategies:

Team & Process Agility

• Rapid Team Formation: A specialized team was assembled to address complex requirements within tight timelines, balancing speed and quality.
• Cross-Time Zone Coordination: NexTurn ensured seamless communication across global teams through flexible scheduling and transparent progress tracking.
• Handling Evolving Requirements: Using an agile delivery model, NexTurn adapted to shifting priorities and new requirements during implementation.

Technology & Partnership Precision:

• Third-Party Integration Expertise: Complex integrations with Salesforce, FedEx, and 3PL partner solutions were planned and executed with high precision, ensuring data accuracy and system reliability.
• 360 Degree Collaboration with Oracle: The NexTurn team worked closely with the Oracle-NetSuite team to ensure the upgrade planning and execution went smoothly, while also validating long-term sustainability of the solution. The collaboration with Oracle was critical in ensuring a successful project outcome.

The Result: Business Benefits Delivered

1. ~$1M Annual Savings: Streamlined inventory and real-time visibility helped eliminate write-offs and recover lost revenue. With the connected systems in place, the client can now effectively manage inventory and avoid unnecessary losses, leading to substantial cost savings.
2. Enhanced Customer Experience: The upgraded NetSuite solution, well integrated across multiple key systems, has significantly improved inventory tracking, reducing errors and inefficiencies. The client’s operations teams now spend less time chasing data and more time serving customers – thanks to real-time visibility across the fulfilment chain.
3. Real-time Order Synchronization: Robust integration between NetSuite, Salesforce, FedEx, and 3PL partner solutions has ensured real-time synchronization of orders, shipping status, and customer data across all systems. What used to take hours of manual coordination now happens seamlessly across systems.

Ongoing Partnership

With every milestone, trust deepened. Today, the client sees NexTurn not just as a solution provider, but as an innovation ally. NexTurn is now transitioning into a managed services and support model across the client’s global ecosystem. This marks a strategic next step in a growing partnership – one that continues to power global operations and fuel future innovation.